• Customer service must be notified within 12 hours of receipt of the desire to return or exchange.
• The return or exchange shipping label is issued with a validity of only 3 days.
• If the policy expires without the shipment being delivered to the shipping company, the policy is automatically cancelled.
• If the customer is late in delivering the item to the shipping company within the specified period, the order is considered void and the right to claim a reissue of the policy does not apply.
• If the customer contacts within 12 hours of receiving the item, they are entitled to a refund or exchange, even if the customer service response is delayed.

• The item must be in its original condition, completely unused and undamaged.
• Keep the original packaging and all product accessories such as bags and tags.
• Do not cut or remove the adhesive tape or any label attached to the item.
• The piece should be free from any external odors such as perfumes, incense, or smoke.
• The item must be free from traces of makeup, signs of wear, or any change in its original condition.
• Attach a copy of the invoice with the returned item.
• If the order includes gifts or free products as part of a promotional offer, they must be returned with the main product.
• Only one exchange is allowed, and after the exchange is completed, the customer loses the right to request a return or exchange again.

• Special offers products such as: Outlet, Deal of the Week, Big Discounts.
• Any product that has been used, in whole or in part.
• Products that show signs of smell, use, or makeup.
• Products that have not been delivered to the shipping company within the policy's validity period of 3 days.
• Orders sent outside of Saudi Arabia.

No cash refunds will be issued under any circumstances. Refunds will be issued according to the original payment method or as approved by the store's financial management.

• Credit card: The amount will be refunded to the same card used for payment.
• Bank transfer: A valid IBAN certificate in the customer's name is required.
• Installment payment systems: Tabi, Tamara, MIS Pay.
• The refund process takes between 7 and 24 business days depending on the policy of the bank or financial institution used for payment.

• Return fees: 70 Saudi Riyals will be deducted from the product value upon refund.
• Replacement fee: 60 Saudi Riyals, including shipping and handling costs.
• Jeddah: Return and exchange fee is 50 riyals.
• Cash on delivery service fee: 15 Saudi Riyals, non-refundable upon return.
• In the case of free shipping for the original order, it will be deducted from the total order value upon return.
• The customer may be required to hand over the return to the nearest branch of the shipping company for all returns and exchanges.

• The refund will only be issued after the product is received within a period ranging from 2 to 6 days.
• If the payment is delayed by more than two days after the product arrives, you should contact technical support.

• The replacement will only be shipped after confirmation of payment of the replacement fee and receipt of the product.
• If the order processing is delayed, you should contact technical support.

• A difference in the shade of the fabric due to lighting or screen settings is not considered a manufacturing defect.
• The presence of some excess threads or the loss of a small percentage of beads or embroidery, not exceeding 15%, is possible and is not considered a manufacturing defect.
• In the event of a clear manufacturing defect such as stains that do not go away or an unacceptable tear, the request will be handled according to the approved procedures after verifying the condition.
• All dresses in our store are perfumed with a pleasant fragrance before shipping to provide a luxurious and distinctive experience.

• Hand the shipment manually to the shipping company.
• Make sure the shipping company has scanned the barcode on the policy.
• Track the shipment status via the tracking link.
• Make sure the shipment status shows that it has been delivered to the shipping company.

• When an order is cancelled after it has been shipped, the shipping fee will be deducted from the refund amount.
• When products not covered by the policy are returned, they are resent to the customer and the customer bears the full shipping costs.
• When receiving a product in a condition that does not meet the return conditions, such as having an odor, signs of use, or the packaging or tags have been removed.
• When submitting a return or exchange request after the specified period has expired.

• If more than two items are ordered, the customer is allowed to return a maximum of two items.
• After the replacement is completed, the customer is not entitled to request a return or replacement again for the same order.
• The size and details must be checked before completing the order, and customer service can be contacted for assistance in choosing the right size.
• Acceptance of a return or exchange request is subject to a review of the product's condition after it arrives at the store.

Payment via Mada/Visa/Mastercard:

• The transaction is subject to bank processing fees from the payment service provider.
• In the event of a refund or cancellation request, a non-refundable fee of 3% of the total amount paid will be deducted from the total amount paid. This fee belongs to the service provider.
• No electronic processing fees are refundable because they are operational fees charged by the payment providers.

Pay via Tabby/Tamara installment services:

• In the event of a return, exchange, or cancellation request, 7% of the total order value will be deducted as a service fee belonging to the installment provider and not benefiting the store.
• The money is refunded to the customer through the same service provider.
• The return period is subject to Tabby or Tamara's policy, and the store has no control over the timeframe for refunds.
• No installment fees are refundable because they are operating fees imposed by the payment providers.